FAQs

 

How long does an average delivery take?

While we aim to deliver every order within 30 minutes, some deliveries may take up to 60 minutes. As there are many variables involved (traffic, peak hours, incorrect delivery information, and global pandemics), we can't always promise a 30 minute delivery but we promise our drivers will work very hard to get it to ASAP. 

How can I track my order?

Currently, we do not have a tracking system, but we are working on one. In the meantime, if you need an update on your status, please chat with us on our site and we will give you a status update

Do you offer contactless delivery?

Yes, all of our deliveries are contactless. The driver will place your delivery at your door and ask you to hold up your ID so that he/she can verify your age. 

What are your hours?

For delivery:

Sunday-Thursday - 11am-10:30pm

Friday & Saturday - 11am-11pm

For pickup:

Sunday-Thursday - 9:30am-11pm (place order by 10:45pm)

Friday & Saturday - 9:30am-12am (place order by 11:45pm)

 

How does it work?

Well, think of us the uber for alcohol delivery. You order your favorite drinks online through our website and within 30 minutes one of our awesome drivers will show up at your door with you liquor, beer, wine, snacks or any of our other 700+ products we offer.

Where do we deliver?

Currently we provide alcohol delivery in Los Angeles (specifically the Valley): Sherman Oaks, Studio City, Van Nuys, North Hollywood, Burbank, and Toluca Lake. We are expanding quickly and we’ll be covering more of LA as soon as possible! Sign up for our newsletter to stay updated on new areas we’re servicing. We promise that are working hard to get alcohol delivered to all of LA.

Can I request stuff that’s not on your website?

Yes, please do! We want to know what you’re craving. And of course, we are an alcohol delivery service so you can buy alcohol on our site, but we also want suggestions on snacks or mixers or anything else you usually get from your local store. 

How can I get in touch with you?

We make it really easy. You can chat with us on our website through the chat app if you need immediate assistance. We’ll get back to you faster than you can say: Siri! Find an alcohol delivery service near me! You can also email us at hello@SipsyLA.com and we’ll get back to you within 24 hours.

What if the wrong item is delivered/missing?

Please contact Sipsy at the info provided above and we will investigate the issue  correct the mistake the same day.

What if I am not home when my order is delivered? 

A person 21+ must be available to physically accept the order and present their ID for age verification. If we are unable to reach you during delivery, your order will be considered undeliverable. We will contact you to schedule another delivery time. Please note that if we need to re-deliver an order, a delivery fee of $4.99 will be applied. Please refer to our refund policy for more information on order cancellation.