Returns and replacements are not accepted once the order has been received by a verified customer/recipient. If the incorrect item is delivered or the item is spoiled, contaminated or otherwise not consumable, please reach out to us at hello@sipsyla.com for a replacement/refund. 

If an order is cancelled by the customer after it has been placed for any reason other than product unavailability, the order will be refunded for the full amount minus a 15% restocking fee. 

Here is more information regarding our refund policy:

1. You will have 2 days from purchase to notify us if a product is incorrect, spoiled, or contaminated. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3 business days.

2. Method of refund - We will refund the amount to the same form of payment used or credit your account.

3. Product condition - Product must be returned in its original condition. Opened or used products will not be accepted.

4. Please email us at hello@sipsyla.com to initiate a refund request.

5. 15% restocking fee will be assessed for all returns except in the case where an incorrect item was delivered, item is spoiled, contaminated or otherwise not consumable.